Live / Casino
ab995 sets out these terms so you know exactly where you stand — what this policy covers, how your account data is handled, and the steps available to you if something needs correcting. Access to our platform depends on your local law and eligible regions.
These terms govern your use of ab995 and apply wherever access is permitted under local law. We do not make eligibility decisions on your behalf — it is your responsibility to confirm that using this platform is lawful in your location before opening or continuing to use an account. Where local regulation restricts or prohibits online betting services, these terms do not override that restriction. Transactions processed through Nagad, Rocket, and Upay are subject to the same policy scope as all other account activity; the payment method does not change your obligations or ours. We may update these terms when required by operational or regulatory changes. When that happens, the revised version takes effect from the date it is published on this page. Continuing to use your account after a revision means you have accepted the updated terms. If any part of these terms conflicts with a mandatory provision of applicable local law, that local provision takes precedence to the extent of the conflict. For questions about how a specific clause applies to your account, reach out through the support routes listed on this page.
Nagad transactions fall within the full scope of this policy. Account activity funded through Nagad is subject to the same terms as any other payment method.
Rocket wallet payments are covered by these terms. Any dispute relating to a Rocket transaction follows the same resolution path as other account queries.
Upay transfers are treated identically to other supported payment rails under this policy. Contact support if a transaction record needs clarification.
Not every part of your experience with ab995 falls under the same policy clause. This section draws the line between what we govern directly and what sits outside our control.
Login, session activity, account settings and wallet records are fully within scope. Any dispute about account-level actions is handled under these terms.
Deposits and withdrawals processed through Nagad, Rocket or Upay are covered. Third-party processing delays outside our system are not governed by this policy.
Game content from our studios — and — is covered. Odds, results and data feeds are subject to their own provider terms.
External links, payment network infrastructure and device or browser behaviour fall outside this policy. We are not responsible for third-party terms or service interruptions.
You have concrete options under this policy — not just the right to read it. If your account details are incorrect, you can request a correction through the account settings page or by contacting support directly. Transaction records for Nagad, Rocket and Upay payments are visible in your account history; if a record looks wrong, raise it with support and we will check it against our system logs. You can ask us to clarify how a specific policy clause applies to your situation, and we will respond through the same channel you used to contact us. If you want to close your account, the request can be submitted via the support route and we will process it in line with our data retention schedule. We do not require you to justify a closure request. Every action listed here is available to you without needing to escalate — start with the account page or the support contact below.
Open the transaction history in your account to see all Nagad, Rocket and Upay activity. Records are itemised by date and payment method.
Account name, contact details and wallet references can be updated. Follow the fields shown in account settings or ask support to make the change.
If a clause is unclear or you want to know how it applies to your account, send the question through live chat or email and we will respond in writing.
Submit a closure request through support. We will confirm receipt and process it according to our published data retention schedule.
If you have a question about these terms or need to act on a right described above, use one of the contact routes below. We respond through the same channel you use.
Open the chat window from any page while signed in. Use this for account-level questions, transaction queries and policy clarifications.
Send your question to our support address listed in the account help section. Include your account reference so we can locate your records quickly.
The help centre covers common policy questions, account steps and payment routes for Nagad, Rocket and Upay. Check there first for faster answers.
We collect only the account and transaction data needed to operate your account and process payments through Nagad, Rocket and Upay. Data is not sold to third parties. You can request a summary of what we hold or ask for corrections at any time through support.
Account and transaction records are kept for the period required by applicable law. After that period, data is deleted or anonymised. You can ask about the retention schedule for your account.
We use session cookies to keep you signed in and functional cookies to remember your account preferences. No advertising cookies are set without your consent via the cookie notice.
Your account is protected by password authentication. We recommend using a unique password and reviewing your active sessions in account settings if you suspect unauthorised access.
To update personal data, correct a record or ask about data held on your account, contact support through live chat or email. We will respond in writing within a reasonable time.
Answers to the questions we hear most often about policy, account rights and data handling.
Access to ab995 depends on whether online betting is permitted under your local law and in your eligible region. These terms apply to your account if you are in a region where access is lawful. We recommend confirming your local legal position before using the platform.
Sign in and open the transaction history section of your account. All deposits and withdrawals — including those made through Nagad, Rocket and Upay — are listed there by date and amount. If a record appears incorrect, contact support with the transaction reference.
Yes. Submit a data deletion or account closure request through live chat or email support. We will process it in line with our retention schedule, which is set by applicable legal requirements. Some records may need to be kept for a minimum period under local law.
When we revise these terms, the updated version is published on this page with the effective date. Continuing to use your account after that date means you accept the revised terms. If a change affects you materially, we aim to notify you through your registered contact details.
Raise the matter through live chat or email support. Explain the specific decision and include your account reference. We will review it and respond in writing. If the issue relates to a Nagad, Rocket or Upay transaction, include the payment reference as well.
Transactions you initiate through Nagad, Rocket or Upay are within scope once they reach our system. Processing delays or errors that occur within the payment network itself are governed by the provider's own terms, not ours. Contact support if you are unsure which applies.