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These terms set out the rules that govern your account on ab995 — from how you access the platform to how transactions are handled through Nagad, Rocket, and Upay. Read through each section so you know exactly where you stand before you start.
By opening and using an ab995 account, you agree to the conditions described across this page. These terms apply to every action you take on the platform — logging in, placing a bet, making a deposit via Nagad or Rocket, withdrawing to your Upay wallet, or contacting support. They do not override any applicable local law; where local law in Bangladesh or your eligible region sets a stricter standard, that standard applies. We may update these terms when our services change. When that happens, we will notify you through your registered account before the changes take effect. Continued use of your account after that notice means you accept the updated terms. If any section of these terms conflicts with a specific agreement you have entered into with us separately, the specific agreement takes precedence for that matter only. Access to ab995 and the availability of any feature depends on your local law and the region from which you are accessing the platform. It is your responsibility to confirm that using this platform is permitted under the laws of your jurisdiction before proceeding.
Nagad transactions are subject to these terms and to Nagad's own service conditions.
Rocket wallet deposits and withdrawals fall within the transaction rules set out here.
Upay transfers are processed under these terms alongside Upay's platform policies.
Not every aspect of your experience on ab995 falls under a single policy. This section draws a clear line between what these terms govern directly and where separate rules or third-party conditions apply. Knowing the boundary helps you raise the right question with the right party.
Your login credentials, session activity, account verification steps, and any suspension or closure of your account are fully governed by these terms. If access is restricted, the process for reviewing that decision is described in the rights section below.
Deposits and withdrawals processed through Nagad, Rocket, or Upay are covered here for the ab995 side of the transaction. The payment provider's own terms apply to how funds move within their network; we are not responsible for delays or errors on their end.
Game content supplied by studios such as and is governed by those providers' licensing terms. We make their titles available in our lobby, but the rules of each game are set by the provider, not by ab995.
Links or integrations that take you outside the ab995 platform — including external payment portals or identity verification services — are not covered by these terms. Review the relevant third-party policy before submitting information to those services.
These terms are not one-sided. You have clear, practical options available to you at any point. If you want to review the transaction history tied to your Nagad, Rocket, or Upay deposits, that record is available inside your signed-in account area under the wallet section — no request needed. If any detail on your account is incorrect, you can submit a correction through the account settings page; we will process verified changes within a reasonable period. Where you have a question about how a specific term applies to your situation, our support team is reachable through the contact routes listed in the support section of this page. You also have the right to request that your account be closed. Submitting that request through the account settings page starts the process; any pending balance will be settled to your registered wallet before closure is confirmed. We aim to handle all account-related requests in a straightforward way — if a step is unclear, reach out and we will walk you through it.
Your full transaction history — including Nagad, Rocket, and Upay activity — is visible in the wallet section of your signed-in account. No separate request is required to access it.
Submit corrections to your registered name, contact details, or wallet information through account settings. We verify changes before applying them to keep your account secure.
If a term is unclear or you believe it has been applied incorrectly to your account, contact support with the specific section in question. We will respond with a plain explanation of how it applies.
You can close your account at any time through the account settings page. Any remaining balance is returned to your registered payment wallet before the closure is finalised.
If you have a question about any part of these terms — or need to act on a right described above — use one of the contact routes below. We do not publish response time commitments here; use the route that matches the urgency of your question.
Open the chat widget from any page on ab995 while signed in. This is the fastest route for account-specific questions about how a term applies to your situation.
Send a written query to the support address listed in your account dashboard. Email is the right route for formal requests such as account corrections or closure.
The Help Centre in your account area covers common policy questions with step-by-step answers. Check there first — many terms questions are answered without needing to contact the team.
Knowing how we manage your information under these terms is part of understanding the full picture. Here is how each area works in practice.
We collect only the information needed to operate your account — registration details, transaction records, and session data. We do not sell your data to third parties. For a full breakdown, see our Privacy Policy linked in your account footer.
Your account is protected by login credentials you set. If you suspect unauthorised access, use the account settings page to change your password immediately and contact support through live chat to flag the issue.
We keep transaction and account records for the period required by applicable regulations. After that period, records are deleted or anonymised. You can request a copy of your data through the email support route at any time.
When these terms are updated, we notify you via your registered account before the new version takes effect. The current version is always the one published on this page. If you disagree with a change, you may close your account before it applies.
These are the questions we hear most often about how our terms work. If yours is not here, reach out through live chat or email support.
Yes, these terms apply to all account holders. However, your ability to access certain features depends on whether use of the platform is permitted under your local law and eligible region. It is your responsibility to confirm this before using your account.
Any remaining balance in your account wallet is returned to your registered Nagad, Rocket, or Upay account before closure is confirmed. The process starts when you submit a closure request through account settings, and the balance is settled before the account is deactivated.
No. We notify you through your registered account before any change to these terms takes effect. You will see the notification when you sign in. If you continue using your account after the effective date, that counts as acceptance of the updated terms.
Go to account settings while signed in and submit the correction there. We verify changes before applying them. For corrections that affect your registered payment wallet — such as your Nagad or Upay details — contact support via email to complete the verification step.
Reach out through live chat or email support and reference the specific section you are questioning. Our team will review the situation and respond with a plain explanation of how the term applies to your account and what options are available to you.
No. The rules of individual games supplied by studios such as and are set by those providers. These terms cover your account and transactions on ab995; for game-specific rules, refer to the information shown within the game itself.