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ab995 collects and uses your information only to operate your membership, process transactions through Nagad, Rocket, and Upay, and keep your session secure. This policy sets out what we collect, why we collect it, and the steps you can take to review or correct your records. Access to this platform depends on your local law and eligible regions.
When you open an account with ab995, we collect the details you provide during registration — your contact information, account credentials, and the payment method you choose, whether that is Nagad, Rocket, or Upay. We also collect session data automatically: pages visited, device type, browser signals, and interaction logs. This information is used to verify your identity, process your transactions, and maintain the security of your account wallet. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling your Nagad or Rocket transfer — it is limited to what is necessary to complete that transaction. Third-party processors operate under their own data agreements, and we encourage you to review those separately. Data retention follows the period required to fulfil the purpose it was collected for, plus any additional period required by applicable law. You may request a review of the data we hold at any time through the support routes listed on this page. Availability of this service depends on your local law and the eligible regions in which ab995 operates.
Payment data from Nagad transfers is passed only to the processor completing that transaction. We retain a record of the transfer reference in your account wallet history for your own review and for dispute resolution purposes.
When you use Rocket to fund your account, the transaction reference is logged against your account. We do not store your full Rocket wallet credentials; only the reference needed to confirm the transfer is kept.
Upay transaction data follows the same handling as other local payment rails. The reference is stored in your account history and is accessible from your signed-in account page under transaction records.
Session identifiers, device signals, and login timestamps are retained to protect your account from unauthorised access. You can review active sessions from your account security settings and end any session you do not recognise.
This policy applies to information collected directly by ab995 through your account, your transactions, and your use of this site. It does not extend to third-party services you reach from here. Understanding the boundary helps you know where to direct questions about your data.
All data collected when you register, log in, or update your account details falls under this policy. This includes your contact information, account credentials, and the payment methods linked to your wallet.
Payment records for Nagad, Rocket, and Upay transfers processed through your account are covered here. The data held by the payment provider on their own systems is governed by that provider's policy, not ours.
Browsing and interaction data collected while you navigate this site — pages viewed, session duration, device type — is covered by this policy and used only for account security and service improvement.
Links to external sites, payment provider portals, or support tools operated outside ab995 are not covered by this policy. Once you leave this site, the data practices of that third party apply.
You have the right to know what personal data ab995 holds about you, to ask us to correct anything that is inaccurate, and to raise a question about how your data is being used. These are not abstract entitlements — each one has a concrete path through your account or our support channel. To review the data linked to your account, sign in and open the account settings page. Your transaction history, linked payment methods, and session records are visible there. If you find something that needs correcting — a contact detail, a payment reference, or a name mismatch — you can update it directly in account settings or submit a correction request through the support form. If you want to ask a broader question about data handling, or if you believe your data has been used in a way not described in this policy, contact us through the support route listed in the section below. We will acknowledge your request and respond through the same channel. Eligibility for certain data rights may depend on your local law and the region from which you access this service.
Sign in to your account and open the settings or transaction history page. Your stored contact details, wallet records, and active session list are all visible there without needing to contact support.
Update your contact information or payment details directly from account settings. If a field is locked and needs correction, submit a request through the support form with the detail you want changed.
Use the support contact route on this page to ask about how a specific piece of your data is used. Include your account reference so we can locate your records and respond accurately.
If you want to understand what data we hold beyond what is visible in your account, contact support with a written request. We will confirm receipt and respond through the same channel you used.
If you have a question about this privacy policy, want to correct your account data, or need to raise a concern about how your information has been handled, use the contact routes below. We respond through the same channel you use to reach us. Availability depends on your local law and eligible regions.
Submit a written data or privacy question through the support form available in your signed-in account area. Include your account reference so we can locate your records promptly.
Open the live chat from your account dashboard to ask a privacy question in real time. This route is available from the signed-in account page and connects you to the support team directly.
Send a written request to the support email address published in the contact section of this site. Use the email linked to your account so we can verify your identity before responding.
Our approach to data handling is built around the minimum necessary principle: we collect what we need to operate your account, process your payments, and keep your session secure — nothing more. Here is how each area works in practice.
We use session cookies to keep you signed in and to detect unusual login activity. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how your account session behaves on this site.
Your account credentials are stored in hashed form. We do not have access to your plain-text password. If you suspect unauthorised access, change your password from account settings and end any unrecognised sessions listed there.
We keep your account and transaction data for the period needed to operate your account and meet any legal retention requirement. When data is no longer needed for either purpose, it is removed from active systems.
If we update this policy in a way that affects how your data is used, we will notify you through your registered contact detail before the change takes effect. The current version of this policy is always available on this page.
These questions cover what we are asked most often about data handling, account records, and your rights under this policy.
We collect the contact details and credentials you provide at registration, plus the payment method you link — Nagad, Rocket, or Upay. We also collect session data automatically, including device type and login timestamps, to keep your account secure.
Yes. Sign in and open your account settings page. Your contact details, transaction history, linked payment methods, and active session records are all visible there. For data not shown in your account, contact support with a written request.
Most details can be updated directly from account settings. If a field is locked, submit a correction request through the support form and include the specific detail you want changed. We will confirm once the update is made.
We share data only where necessary to complete a service — for example, passing a transaction reference to the payment processor handling your Nagad or Rocket transfer. We do not sell your personal data. Third-party processors operate under their own data policies.
We retain your data for as long as your account is active and for any additional period required by applicable law. When neither condition applies, data is removed from active systems. You can ask about the retention period for a specific data type through our support contact.
Contact us through the support form or email address published on this site. Include your account reference and a description of your concern. We will acknowledge your request and respond through the same channel. Your rights may vary depending on your local law and eligible region.